A recent IT outage has led to almost 1,400 flight cancellations and delays worldwide. If you find yourself in this situation, it’s essential to know your rights. Here’s what you need to be aware of:
Flight Cancellation Rights:
- Refund or Alternative Flight: If your flight is covered by UK law, the airline must offer you a choice between a refund or an alternative flight. This applies regardless of how far in advance the cancellation occurred. If you booked a return flight and the outbound leg is canceled, you can get a full refund for the entire ticket.
- Alternative Transport: If another airline offers a significantly sooner flight to your destination or other suitable modes of transport are available, you have the right to be booked onto that alternative transport.
Food, Accommodation, and Communication:
- Assistance: If you’re stranded due to a flight cancellation, the airline must assist until you can fly to your destination. This includes:
- A reasonable amount of food and drink (often in the form of vouchers).
- A way to communicate (usually by refunding the cost of calls).
- Free accommodation if you need to stay overnight.
- Transport to and from the accommodation.
- Self-Organized Assistance: If the airline can’t arrange assistance, you can organize it yourself and claim the cost later. Keep receipts and avoid overspending.
Compensation for Delayed Flights:
- Two-Hour Delay: You’re entitled to the same assistance as for a cancellation if your flight is delayed by more than two hours.
- Three-Hour Late Arrival: You may also be eligible for compensation if your flight arrives at its destination more than three hours late. The amount depends on the distance you’re flying.
- Five-Hour Delay: If you no longer want to travel due to a delay of more than five hours, you can request a full refund.
Remember to check the specific rules based on your departure and arrival countries. Airlines should provide necessary support during disruptions, even in extraordinary circumstances.
