Global smartwatch maker Garmin is facing growing frustration from customers after widespread reports of device malfunctions, leaving many unable to use their high-end watches.
Users worldwide have complained that their devices either freeze on the start-up screen or display a blue triangle upon powering on. Among the affected models are the Fenix 8, a premium smartwatch retailing for nearly £1,000 ($1,200), as well as several other popular Garmin products.
Garmin has acknowledged the issue but has yet to provide a definitive fix. The company suggested that users attempt a reset or connect their devices to the Garmin app, but admitted that a full factory reset may be necessary in some cases.
However, reports suggest that even this measure has not resolved the problem for all users. “Their instructions don’t fix it, and Garmin is silent,” one frustrated customer wrote on X (formerly Twitter).
Affected Devices
According to Garmin’s website, the issue impacts several of its leading product lines, including:
- Approach Watch
- Edge Cycling Computers
- Epix Watch
- Fenix Watch
- Forerunner Watch
- Instinct Series Watch
- Vivoactive 4 and 5
- Venu 3 and 3S
The company has yet to confirm the root cause of the issue, but some industry experts speculate that a faulty software update may be preventing devices from properly syncing with GPS signals.
Customer Frustration Grows
As the outage drags on, social media has been flooded with complaints, with many criticizing Garmin for its lack of transparency and slow response.
“You should really prioritize your current customers and the ongoing issue with many watches,” one user posted. Another called the company’s silence “unbelievable,” given the high price tag of Garmin’s products.
Even public figures have weighed in, including Absolute Radio DJ Leona Graham, who shared her own experience with the malfunctioning watch alongside footage of the dreaded blue triangle screen.
Garmin has yet to issue a timeline for a permanent fix, saying only that it will “provide more information when available.”
For now, frustrated users are left waiting – and watching – for answers.
